Shipping policy

Delivery:
Please be reminded that all of my items are handmade and may take up to two weeks to be made before shipping. Orders are sent from our Copenhagen shop with GLS, GLS pakkeshop or UPS after we receive a verified payment.

Please allow 2 to 5 business days to receive your package after it have been dispatched from us.

While we do everything within our power to ensure your order is dispatched and delivered on time, L’atelier Joné cannot be held responsible for any late delivery or loss of orders due to circumstances beyond our control.

If you have any further enquiries regarding the shipping of your order, please email us at info@latelierjone.com

Duties and Taxes
Please note that all international deliveries may be subject to additional taxes and duties, and you will be responsible for these costs.

Denmark:

Delivered to your door: 62 DKK including VAT (approx. 9 Euro)

Delivered to a package shop: 47 DKK including VAT (approx. 7 Euro)

Please note that the duty and sales taxes are non-refundable through L’atelier Joné

*At the moment we only ship inside Denmark, but we will launch shipping in EU soon.

Track your delivery
A tracking link directing you to the carrier’s portal will be sent to you via email once your order has shipped.

Payment
All payments are through Mobilepay.

Please contact us if you are based outside Denmark or don’t have access to Mobilepay. 

Sold out
Because all items are made by hand and in small quantities and in limited fabrics, please note that once an item is sold out, it is unlikely to be back in stock in the same material. You can contact us at info@latelierjone.com for specific requests.