Refund policy

Return policy:
In accordance with Danish law under the Danish Consumer Contracts Act (Forbrugeraftalelovens), the consumer has, as a general rule, a right of withdrawal, cf. (§ 18). According to (§ 18, 3 p.), however, the main rule does not apply to goods which are specially produced after the specification of the consumer and which due to their nature cannot be returned.

All products offered by L’atelier Joné are made-to-order and are therefore individually made for each customer. As such, those products cannot be resold. Therefore, we do not provide full returns. We do, however, offer a full exchange service if the delivered product doesn’t match the ordered styling specifications. 

The return of a product based on fabric or styling preference is not possible.

In case a item has been produced with a fabrication defect or with large deviations we will, by agreement with the customer, replace the item or ask for it to be send back to redo the item. This request should be received latest 14 days after receiving the item.

Warranty:
At L’atelier Joné there is a 2 years warranty on all main products. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at info@latelierjone.com if you have a warranty claim including photos of the claim area and a description of the claim.